Deep Cleaning
Most Popular Service Packages
Standardized Deep Cleaning Procedure
- Equipment Disinfection: Thoroughly eliminate bacteria with professional disinfectants
- Antibacterial & Deodorizing Cleaners: Effectively clean and remove odors
- Appliances: Deep disinfection with high-temperature steam (additional charge)
- Carpets/Blinds: High-temperature steam treatment to remove dirt and germs (additional charge)
- Disinfection tools: High-temperature steam cleaners, powerful vacuum cleaners, and carpet cleaners
- Cleaners: Antibacterial & deodorizing cleaners, professional disinfectants, and multipurpose cleaners
- Disinfection tools: Disinfection sprayers, wipes, and cleaning cloths
How It Works
Top Cleaners at Toby
Why HelloToby Cleaning Service?
Overview of Deep Cleaning Services and Fee
Item | Standard Cleaning Package | Premium Edition Deep Cleaning Package |
|---|---|---|
Post-Renovation Cleaning | Superficial cleaning | Thorough cleaning from inside out👑 |
Move-In Cleaning | Superficial cleaning | Thorough cleaning from inside out👑 |
Method of Measurement | Based on hours | Based on square footage |
No Time Limit | ✘ | ✔ |
Dusting | ✔ | ✔ |
Cleaning Supplies | Provided by customer | Provided by our staff |
Natural Harmless Detergents | ✘ | ✔ |
High-Temperature Steam Sanitization | ✘ | ✔ |
Drain Cleaning/Deodorization | ✘ | ✔ |
Baseboard/Door Frame/Outer Window Cleaning | ✘ | ✔ |
Cement/Glue Stains/Paper Residue Removal | ✘ | ✔ |
Furniture/Drawer Cleaning | ✔ | ✔ |
Air Conditioner | ✔ | ✔ |
Range Hood/Exhaust Fan/Bathroom Heater/Stove | ✔ | ✔ |
Service Fee | $163/hour | $2,250+ (whole house) |
FAQ
How to make an appointment for deep cleaning service?
- 1) After completing the payment, you will receive a confirmation email. Toby will then begin matching you with a cleaner who aligns with your service goals.
- 2) Once the right match is found, you will receive a booking success confirmation email. However, the matching process is influenced by various factors (e.g., service location and schedule), and a successful match is not guaranteed.
- 3) If Toby cannot find an available cleaner, you will be notified either through a phone call or an email about the unsuccessful booking. If you choose not to reschedule, any authorised payment will be promptly refunded to your original payment method.
Can I cancel or modify the booking of house cleaning service after purchasing?
- Yes, you can, but the following cancellation policy applies:
Cancellation - You need to cancel at least one business day before the service usage time. You will be charged a $100 administrative fee for cancellation, and the remaining balance of the service will be refunded within 7-14 business days. If you cancel on the day of the service, no refund will be given. We suggest you continue to let the service personnel serve you.
Changes - We only accept changes made at least one business day before the service usage time, and a $50 administrative fee will be charged for each change in service. If you request changes on the day of the service, your request will not be accepted. We suggest you continue to let the service personnel serve you.
If we are unable to successfully match a service personnel, and you request to change before the service usage time, you can change the service date and time for free.
How Many Service Hours and Staff Should I Choose?
- The charges for the Supreme Deep Cleaning Package vary depending on the size of the unit and whether it is unfurnished or furnished. For example, larger homes and those with furniture require more cleaning time and staff, resulting in higher fees. Additionally, specific service dates or times (e.g., peak seasons) and the location of the unit (e.g., remote areas may incur additional fees) can affect the pricing. Below is a reference for the recommended number of staff for the Supreme Deep Cleaning Package.
- Supreme Deep Cleaning Package (No Time Limit)
- Below 400 sq. ft.: 2 staff members
- 401–600 sq. ft.: 2–3 staff members
- 601–800 sq. ft.: 4 staff members
- 801–1,000 sq. ft.: 4–5 staff members
- Above 1,000 sq. ft.: 5 staff members
- The charges for the Economy Deep Cleaning Service generally depend on the size of the unit. Larger homes require more cleaning time and staff, leading to higher fees. Specific service dates or times (e.g., peak seasons) and the location of the unit (e.g., remote areas may incur additional fees) can also affect pricing. Below is a reference for the suggested hours and number of staff for the Economy Deep Cleaning Service.
- Economy Deep Cleaning Service (Service Hours/Staff)
- Below 400 sq. ft.: From 4 hours / 1–2 staff members
- 400–700 sq. ft.: 4–5 hours / 2 staff members
- 700–1,000 sq. ft.: 6–7 hours / 2 or more staff members
- Above 1,000 sq. ft.: 8 hours or more / 2 or more staff members
Do I have to purchase insurance for deep home cleaners?
- HelloToby has purchased a basic insurance plan for all home service personnel. However, since we are a platform matching jobs for service providers, we recommend that you purchase the insurance for home cleaners according to the Employees' Compensation Ordinance.
Do they need to provide professional cleaning equipment?
- Supreme Cleaning Service: Professional cleaning equipment provided (no need for clients to prepare cleaning tools):
- Professional Disinfection Equipment: High-temperature steam cleaner, powerful vacuum cleaner, and carpet cleaning machine
- Cleaning Agents: Antibacterial and deodorizing cleaners, professional disinfectants, and multipurpose cleaners
- Disinfection Tools: Disinfection sprayers, wet wipes, and cleaning cloths
- Standardized Cleaning Service: Clients are required to provide the following cleaning tools and supplies:
- Basic Cleaning Agents: Blue Power, Cleaner, Bleach, Dishwashing Liquid, Glass Cleaner
- Basic Cleaning Tools: Bucket, Towels, Rags, Scraper, Glass Scraper, Scouring Pad, Wire Brush, Broom, Mop
Is there an additional charge for house deep cleaning services on Saturdays and Sundays?
- Standard rates apply from Monday to Friday. Additional charges apply in the following cases:
- An extra HK$300 surcharge applies on Saturdays, Sundays, and public holidays.
- The month before Chinese New Year and the two weeks after are considered peak cleaning season, with additional charges. Rates vary annually and will follow the pricing listed on hellotoby.com.
What happens if household items are damaged during the service?
- To prevent accidents, please store and secure valuable items before the service personnel arrive. Additionally, fragile items should be kept or moved in advance. If a customer discovers any damage to items caused by negligence of the service personnel matched by our company, the maximum compensation provided by our company will be HKD $300. Claims must be submitted within 48 hours; otherwise, they will not be processed. If you require professional air-conditioner cleaning services, you can independently purchase this service through our website or mobile app.
Reminder before the deep home cleaner comes
- Please ensure you are attentive to your doorbell or phone notifications so that you can promptly admit our service providers. If customers do not answer the door upon the provider's arrival, the provider will wait in the vicinity for up to 45 minutes.
- If after this waiting period the door remains unanswered, the service providers reserve the right to depart and consider the service terminated. Should customers respond after the 45-minute mark but within the booked timeframe, the service will proceed as initially scheduled.
- We will not entertain any refunds or rescheduling for these occurrences. For any adjustments to the service, please contact us at 3703 3250 during business hours at least one business day prior to the scheduled service date.
More FAQ about House Cleaning service
- For more FAQ about our home cleaning service, please refer to https://support.hellotoby.com/hc/en-us/articles/900000621483-Frequently-Asked-Questions-Applicable-to-Home-Services-and-Elderly-Care-Services
Partners
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About House Cleaning Service - Housekeeping Service, House Cleaner in Hong Kong, Hong Kong Cleaning Service
Toby Home cleaning and housekeeping service - served over 30K families in Hong Kong!
Looking for reliable home cleaning and housekeeping services near you? The home cleaners at Toby have been vetted and trained to provide the best residential cleaning service. Not only are they experienced in home cleaning, but they are also sincere and professional. Whether you need dusting, vacuuming, mopping or cleaning of bathrooms and kitchens, or you need a move-in cleaning or post-renovation cleaning service, Toby's cleaners and housekeepers are ready to help!
How much does a house cleaner cost in Hong Kong?
The average cleaning costs in Hong Kong is $100-150/hour, while Toby Cleaning Services cost as low as $109/hour. The actual cost of home cleaning services depends on the service time, number of service hours, number of cleaners, and size of the unit. For larger units, besides the increase in cleaning time, there might be a need to hire more than one house cleaners. For those with regular cleaning needs, many customers opt for our home cleaning packages, enjoying long-term package discounts with prices as low as $109 per hour!
You can click "Buy now" on our web page / Toby App to understand more detail and place your customised request for home cleaning services. Almost instantly, you will receive a confirmation message from our platform.
What kinds of home cleaning service can be provided by the home cleaners or cleaning company?
Regular or Basic Cleaning includes: Dusting surfaces and furniture, Vacuuming and mopping floors, Cleaning bathrooms: toilets, sinks, bathtubs, and showers, Kitchen cleaning: sinks, stovetops, and exterior surfaces of appliances.
Toby is a cleaning agency with a wide range of residential / apartment cleaning / housekeeping services. Besides basic home cleaning tasks, our house cleaners can also provide deep cleaning services such as: Move-In/Move-Out Cleaning, Seasonal Spring Cleaning, Carpet Cleaning, Pest Control, Air Conditioning Cleaning, etc.
Should I choose a one-time cleaning or a multiple house cleaning package?
1) One-time home cleaning
One-time home cleaning services are ideal for customers with temporary cleaning needs. You pay for each service individually, and use the service at any time. You can be matched with a housekeeper within an hour, quickly addressing your needs for house cleaning services!
For long-term, regular cleaning needs, we recommend choosing our Hot-picked cleaning packages (3, 6, 12, or 24 cleaning sessions). The package prices are as low as $109/hour, which is more affordable than the average house cleaning packages, allowing you to enjoy professional cleaning services at a lower price!
2) House cleaning packages (3, 6 cleaning sessions)
Toby's Cleaning Packages offer more choices than regular packages. If you want to experience a cleaning package, you can choose our 3 or 6 cleaning session packages. This low-pressure, highly flexible plan allows you to enjoy package discounts without purchasing multiple sessions at once, saving up to 20%!
3) House cleaning packages (12, 24 cleaning sessions)
If you want to arrange cleaning services for the next few months all at once, such as scheduling a cleaning and housekeeping session every week or every two weeks, choose our 12 or 24 cleaning session packages. Purchase once to solve your cleaning needs for months and enjoy a 30% discount on long-term packages!
Do I have to purchase Workers' Compensation Insurance for the house cleaner?
According to Section 40 of the Employees' Compensation Ordinance, all employers (including contractors and sub-contractors) are required to take out insurance policies to cover their liabilities both under the Ordinance and at common law for injuries at work in respect of all their employees, irrespective of the length of employment contract or working hours, full-time or part-time, permanent job or temporary employment. An employer who fails to comply with the Ordinance to secure an insurance cover commits an offence and is liable on conviction to a maximum fine of HK$100,000 and imprisonment for two years.